Privacy Policy

Last updated: 31 August 2026

Creative Hub Corporation (“we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit australiadiamondpainting.com.au, place an order, contact us, or otherwise interact with our business.

1. Personal Information We Collect

Depending on how you interact with us, we may collect information including:

• Your name

• Billing and delivery address

• Email address

• Telephone number

• Order and purchase history

• Payment and transaction information

• Communications you send to us

• IP address, browser and device information

• Information about how you use and interact with our website

• Marketing and advertising interaction data

Payment information is processed through our payment providers. We do not generally store complete credit or debit card details ourselves.

2. How We Collect Personal Information

We may collect personal information:

• Directly from you when you place an order, create an account, subscribe to marketing communications or contact us;

• Automatically when you browse or interact with our website through cookies, pixels and similar technologies;

• Through Shopify and other service providers that help us operate our online store; and

• Through advertising and analytics services, including Meta and Google.

3. How We Use Your Personal Information

We may use your personal information to:

• Process and fulfil your orders;

• Process payments and refunds;

• Arrange delivery of products;

• Provide order confirmations, invoices and shipping updates;

• Respond to enquiries and provide customer service;

• Manage your customer account;

• Detect and prevent fraud or other unauthorised activity;

• Operate, maintain and improve our website;

• Analyse website and purchasing activity;

• Measure the effectiveness of our advertising;

• Provide advertising and marketing communications where permitted;

• Recommend products or offers that may be relevant to you; and

• Comply with our legal and regulatory obligations.

4. Sharing Your Personal Information

We may disclose personal information to third parties where reasonably necessary to operate our business and provide our products and services.

These may include:

• Shopify, which powers our online store;

• Payment processors and payment service providers;

• Australian and international shipping carriers;

• Warehousing and fulfilment providers;

• Product suppliers and manufacturers where they fulfil an order directly;

• Customer service and business software providers;

• Meta for advertising and advertising measurement;

• Google for advertising, analytics and advertising measurement;

• IT, website and technology service providers;

• Professional advisers such as accountants or legal advisers; and

• Government agencies, regulators or law enforcement where required by law.

We do not sell customer personal information as a standalone commercial product.

5. Overseas Disclosure and Fulfilment

Some products may be shipped directly to Australian customers from suppliers or fulfilment partners located outside Australia.

Where this occurs, information necessary to fulfil your order, such as your name, delivery address, telephone number and relevant order information, may be provided to an overseas supplier, fulfilment provider or shipping carrier.

We only provide information reasonably necessary for the relevant service to be performed.

Some of our technology, advertising, payment and other service providers may also process or store personal information outside Australia.

Because the countries in which our service providers, suppliers and fulfilment partners operate may change, it may not always be practicable to specify every country in which information may be processed.

6. Advertising, Analytics and Cookies

Our website uses cookies, pixels and similar technologies to operate the website, understand how visitors use it and support advertising and marketing activities.

We may use services provided by Google and Meta (Facebook and Instagram).

These technologies may collect information such as your IP address, device information, pages viewed, products viewed, purchases and interactions with advertisements.

This information may be used to:

• Measure website traffic and performance;

• Understand how customers use our website;

• Measure advertising effectiveness;

• Show advertising that may be more relevant to you; and

• Improve our products, website and marketing.

You can control cookies through your browser settings and, where available, through the privacy or cookie controls provided on our website.

You can also manage advertising preferences through the privacy and advertising settings offered by Google and Meta.

7. Direct Marketing

If you subscribe to our marketing communications or otherwise consent to receive them, we may contact you about products, promotions, special offers and other news relating to our business.

You may unsubscribe from marketing emails at any time by using the unsubscribe link contained in the email or by contacting us.

Unsubscribing from marketing communications will not prevent us from sending transactional communications relating to an order you have placed.

8. Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

However, no method of transmitting or storing information electronically is completely secure, and we cannot guarantee absolute security.

9. Retention of Personal Information

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer service, maintaining business and taxation records, resolving disputes and complying with legal obligations.

When personal information is no longer reasonably required, we may delete, destroy or de-identify it, subject to our legal obligations.

10. Accessing or Correcting Your Personal Information

You may contact us to request access to personal information we hold about you or to request that inaccurate or outdated information be corrected.

We may need to verify your identity before processing a request.

In some circumstances, applicable law may permit or require us to refuse access to certain information. If this occurs, we will provide an explanation where required.

11. Privacy Complaints

If you have a question or complaint about how we handle your personal information, please contact us using the details below.

We will consider your complaint and endeavour to respond within a reasonable period.

If you are not satisfied with our response, you may have the right to make a complaint to the Office of the Australian Information Commissioner (OAIC).

12. Third-Party Websites

Our website may contain links to websites operated by third parties.

We are not responsible for the privacy practices of third-party websites, and we recommend reviewing their privacy policies before providing them with personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, technology, service providers or legal obligations.

The latest version will be published on our website with the date it was last updated.

14. Contact Us

For questions, requests or complaints relating to privacy, please contact:

Australia Diamond Painting
Email: support@auscreative.com.au
Moorabbin VIC 3189
Australia